Terms of service
Last updated: 1 November 2025
This online store is operated by Blaskura. Throughout the site, the terms “we”, “us”, and “our” refer to Blaskura. Blaskura provides this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Services” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available via a link. These Terms apply to all users of the site, including, without limitation, browsers, vendors, customers, merchants, and content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the provisions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store are also subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes on our website.
You are responsible for regularly checking this page to learn about any changes. Continued use of the website after any changes have been posted constitutes acceptance of those changes.
Our store is hosted by Shopify Inc., which provides us with the e-commerce platform that enables us to sell our products and services.
1. Introduction
1.1 These General Terms and Conditions set out the rules for using our website and all purchases of products made through it.
1.2 Definitions and explanations of the terms used in this document can be found in section 26.
2. Acceptance
2.1 By using our website or purchasing products, you represent and warrant that:
(a) you are at least 18 years old;
(b) you have full legal capacity to enter into legal transactions;
(c) you are not subject to any legal restrictions or international agreements that would prevent you from entering into an agreement.
2.2 We may request documents confirming your capacity to accept these terms.
2.3 You further represent and warrant that:
(a) you have not been convicted of offenses related to the internet or information technology;
(b) you have not previously been banned from using our site or products.
2.4 We reserve the right to restrict or deny access to our site at our sole discretion.
2.5 By placing an order, you confirm that:
(a) you have read and fully understand these terms;
(b) your order constitutes an offer to purchase on the terms set out in this document;
(c) each order confirmation is subject exclusively to these terms;
(d) you agree to comply with these General Terms and Conditions.
2.6 If you do not agree with any part of these terms, do not use our site or make purchases.
2.7 Consent required: To submit information through the site or place an order, you must expressly accept these terms.
2.8 Acceptance of related policies: By using our site, making a purchase, or accepting these terms, you also accept:
(a) our Privacy Policy;
(b) our Acceptable Use Policy in accordance with section 12.
2.9 We recommend saving or printing a copy of these terms for your records.
2.10 If you do not accept these terms, you should not place orders or contact us.
3. Personal use
You confirm that you use the site and its services, including purchases, solely for personal and non-commercial purposes. You act on your own behalf and not on behalf of third parties.
4. Prices
4.1 The prices shown include delivery costs but do not include taxes, customs duties, fees, or other government charges (“duty and tax unpaid”).
4.2 You are responsible for any applicable customs duties, import taxes, or similar charges. These are not included in the product price. Before placing an order, we recommend contacting our customer service department to confirm any additional costs that may apply.
As the “importer of the goods”, you are responsible for complying with import regulations and paying the applicable charges in your country.
4.3 Despite exercising due care, errors may occur in product information or prices. In the event of a pricing error, we will contact you to confirm whether you wish to proceed with the order at the corrected price or cancel it.
If we are unable to establish contact or do not receive a response, the order will be canceled and the full amount refunded.
4.4 We are not obligated to fulfill orders with incorrect prices, even if an order confirmation has been sent.
4.5 Prices may change, but this does not affect orders that have already been confirmed.
5. Placing orders
5.1 Orders are fulfilled subject to product availability. If a product is available, you will receive an order confirmation. Otherwise, we will inform you and issue a full refund.
5.2 The sales contract is concluded only when the order confirmation is sent. It applies exclusively to the products listed in that confirmation and is governed solely by these terms.
5.3 For orders containing multiple products, shipping may take place in several parts.
5.4 We reserve the right to modify or remove products and content from the website at any time. We are not liable for such changes.
5.5 We may cancel an order at any time, even after sending confirmation. We are not liable for damages resulting from the cancellation.
5.6 If an order is canceled after payment has been made, the full amount will be refunded.
6. Payments
6.1 You can pay using the payment methods available on our website.
6.2 Promotional coupons issued by us can be redeemed during the purchasing process.
6.3 Payments may be processed by external providers. By placing an order, you consent to the transfer of the necessary data to them.
6.4 We are not a financial institution and are not liable for issues arising from third-party services.
6.5 You are required to provide accurate payment details and declare that:
(a) the payment method belongs to you;
(b) the promotional code was used legally;
(c) you have sufficient funds to make the purchase.
6.6 We are not liable for the unauthorized use of payment cards, even if they have been reported as stolen. We reserve the right to report attempted fraud to the appropriate authorities.
6.7 You may not:
(a) initiate chargebacks (chargeback);
(b) reverse payments that have already been made.
6.8 You agree to compensate us for any losses resulting from unjustified returns or chargebacks.
7. Delivery
7.1 Delivery is made to the address provided when placing the order.
7.2 The estimated delivery time is provided during the purchasing process.
7.3 In the event of a delay, we will inform you; however, we are not liable for indirect or consequential damages.
7.4 If delivery cannot be completed, we will offer an alternative solution or issue a full refund of the payment.
7.5 Responsibility for the products passes to the customer upon delivery of the shipment, unless the delay was caused by the customer.
7.6 If you are unavailable at the time of delivery, the courier will inform you of the next steps.
7.7 If you refuse to accept the shipment or fail to collect it, we reserve the right to deduct the return costs.
7.8 Shipment takes place within 2–5 business days of payment confirmation. The standard delivery time is 5–8 business days, but in some cases it may take up to 4 weeks. Goods are shipped directly from the manufacturer's warehouse once the order has been completed.
7.9 Customs duties and import taxes are paid by the customer. Products are shipped on a “duties and taxes unpaid” basis. As the importer, you are responsible for complying with customs regulations and paying any applicable fees.
8. Canceling or changing an order
8.1 You may submit a request to cancel or change your order.
8.2 If the order has already been packed or handed over for shipment, changes are not possible. In this case, you must wait for delivery and use the return procedure.
8.3 Orders are processed automatically. Returns or payment cancellations are possible only within 24 hours of purchase, provided that the order has not yet been shipped.
9. Defective products
9.1 All products are standard and cannot be personalized.
9.2 Product descriptions are for informational purposes only and do not constitute a guarantee of their properties.
9.3 Images shown on the website may differ from the actual products due to screen settings or lighting.
9.4 If you receive a defective product, contact us by email and attach photos of the defect.
9.5 Returns of defective products are handled in accordance with section 10.
9.6 Returned products are inspected upon receipt.
9.7 Once the defect has been confirmed, we will inform you of the decision and further procedure.
9.8 If the defect is confirmed, we may:
(a) send a replacement product at our expense; or
(b) refund the full amount, including return shipping costs.
9.9 If the defect is not confirmed, we may refuse to issue a refund and deduct reasonable handling costs. We are not liable for indirect expenses.
10. Returns and refunds
10.1 This policy forms an integral part of the General Terms and Conditions.
10.2 Contact us within 30 days of the delivery date to start the return process.
10.3 The customer is responsible for the return shipping costs.
10.4 Returns are processed after the returned products have been received and inspected.
10.5 Products must be unused, in their original packaging, and have their tags attached. A return may be rejected if the product does not meet these requirements.
10.6 Return processing times may vary depending on the bank and payment method.
10.7 Once the return has been approved, we will notify you by email. The refund will be issued using the same payment method used for the purchase.
10.8 The return process is considered complete after the returned package has been received and verified.
10.9 Orders in transit cannot be canceled. A refund before delivery is possible only if at least 16 weeks have passed since shipment.
11. Coupons
11.1 Promotional coupons may be used when shopping on our website.
11.2 The coupon code must be entered during checkout.
11.3 The discount will be applied automatically at checkout.
11.4 Only one coupon may be used per order.
11.5 Coupons have no monetary value and do not accrue interest.
11.6 If the order value exceeds the coupon value, the difference must be paid using another accepted payment method.
11.7 If a product purchased using a coupon is returned, only the amount actually paid by the customer will be refunded, less the value of the coupon used.
12. Permitted use
12.1 The following activities are prohibited:
a) damaging or disrupting the operation of the website;
b) using the website for unlawful or harmful purposes;
c) transmitting malicious software;
d) collecting data without permission (data scraping, data mining);
e) using bots or automation tools;
f) violating the rules set out in the robots.txt file;
g) using website data for marketing purposes;
h) contacting other users based on data collected from the website;
i) gaining unauthorized access to the system;
j) hacking, modifying, or damaging the website infrastructure;
k) reverse engineering the code;
l) creating competing products or services;
m) selling or providing access to the website to third parties;
o) distributing access through private networks;
p) publishing or reproducing website content without permission;
q) violating applicable laws;
r) placing fictitious or speculative orders;
s) making purchases fraudulently.
12.2 The user is responsible for any damage resulting from such actions.
12.3 Please report any cases of violation of the rules for using our website.
12.4 Data provided by the user must:
a) be accurate and up to date;
b) comply with applicable law;
c) not infringe the rights of third parties;
d) not contain offensive, illegal, or misleading content.
12.5 We may request documents confirming the user's identity.
12.6 The user is required to comply with the laws applicable in the country from which they access the website.
12.7 Please inform us of any violations of these rules.
13. Links to the website
13.1 External links placed on the website are provided for informational purposes only and do not constitute recommendations.
13.2 We are not responsible for content published by third parties.
13.3 Linking to our homepage is permitted, provided that it is done lawfully and does not harm our reputation.
13.4 Links must not suggest any affiliation with or endorsement by us without prior consent.
13.5 Placing links to our website from websites that do not belong to the user is not permitted.
13.6 Embedding (“framing”) or linking to internal sections of the website without written consent is prohibited.
13.7 We reserve the right to withdraw consent to linking at any time.
13.8 Websites linking to us must comply with the rules set out in section 12.
13.9 If you have any doubts regarding consent to linking, please contact us before publishing the link.
14. Intellectual property
14.1 The structure, design, and content of the website are protected by intellectual property law.
14.2 We own or are licensees of all content available on the website. All rights reserved worldwide.
14.3 The user may use the website content solely for personal and lawful purposes.
14.4 Please report any instances of infringement of our copyrights or trademarks.
14.5 The use of our names, logos, or other identifying elements without written consent is prohibited.
15. Privacy
15.1 Our Privacy Policy forms an integral part of these terms.
15.2 The website uses cookies to remember preferences and improve the user experience. By accepting these terms, the user consents to their use.
15.3 Personal data is processed securely and in accordance with applicable regulations.
15.4 Documents related to transactions may be shared electronically only with authorized employees or trusted service partners.
16. Security and viruses
16.1 We do not guarantee that the website will be completely free from technical errors, interruptions, or viruses.
16.2 The user is solely responsible for protecting their own equipment and data, including by using up-to-date antivirus software and making backups.
16.3 Introducing any malware, viruses, trojans, worms, or other technologically harmful elements onto the website is prohibited.
16.4 Attempts to gain unauthorized access to the website, its server, or related databases are strictly prohibited.
16.5 Attacks such as “denial of service” (DoS) or “distributed denial of service” (DDoS) are prohibited.
16.6 Any breach of this section may result in immediate suspension of access to the website and reporting of the incident to the relevant law enforcement authorities.
17. Liability
17.1 We are not liable for:
(a) content provided by third parties;
(b) the accuracy or currency of published information;
(c) the quality or suitability of products;
(d) the user's reliance on information posted on the website;
(e) temporary interruptions in access to the website;
(f) events beyond our reasonable control.
17.2 We exclude liability for indirect, incidental, or consequential damages.
17.3 Total liability under these terms is limited to the greater of the following amounts: USD 1,000 or five times the amount paid by the customer.
17.4 All claims must be submitted within 12 months of the event giving rise to them.
17.5 Our company's employees, representatives, and partners shall not be personally liable to users.
17.6 All implied warranties or conditions are excluded to the extent permitted by law.
17.7 Our liability applies solely to our own acts and omissions.
17.8 The liability cap is global and does not apply separately to each event.
17.9 Liability applies to the service or product as a whole.
17.10 Liability shall be incurred only to the extent proportionate to our actual involvement in the event.
17.11 If a third party also bears responsibility in a given situation, our liability shall be reduced proportionally.
17.12 Limiting the liability of a third party or its insolvency does not increase our liability.
17.13 The above limitations do not apply in the case of:
(a) death or personal injury caused by our negligence;
(b) fraud or intentional misrepresentation;
(c) obligations arising directly from legal provisions;
(d) minimum liability requirements that cannot be excluded by law.
17.14 This section exhaustively sets out all remedies available against us.
18. Indemnification
18.1 The User agrees to indemnify us and cover all losses, costs, or claims arising from:
(a) breach of these terms;
(b) unlawful acts, fraud, or abuse;
(c) improper use of our website or services.
18.2 Compensation includes reasonable costs, including legal fees and other expenses incurred in connection with pursuing claims.
19. Force majeure
19.1 We may suspend or terminate the provision of services if a force majeure event lasts longer than seven days. Our sole obligation in such a situation will be to refund payments for unfulfilled orders.
19.2 We will take all reasonable steps to mitigate the effects of the force majeure event and restore normal operation of the services as soon as possible.
20. Changes to the terms
20.1 We reserve the right to periodically update or modify these terms. The User will be notified of any changes that are unfavorable to them.
20.2 If you do not accept the new terms, you should immediately stop using the website and not place any new orders.
20.3 If you previously accepted an earlier version of the terms, we may ask you to accept them again before placing future orders.
21. User violations
21.1 In the event of a breach of these terms, we may take the following actions:
(a) issue a written warning;
(b) temporarily restrict access to the website;
(c) suspend the fulfillment of pending orders;
(d) refuse to accept or refund payments;
(e) permanently block the User’s account;
(f) block specific IP addresses;
(g) notify the internet service provider;
(h) initiate legal proceedings in accordance with applicable laws.
21.2 The User may not attempt to circumvent, bypass, or reverse any security measures that have been implemented.
22. Termination and suspension of access
22.1 The User may stop using the website at any time.
22.2 We reserve the right to temporarily or permanently suspend the operation of the website without prior notice.
22.3 Access may be terminated if use of the service causes disruption, legal risk, or operational problems.
22.4 We may terminate or restrict access immediately, with or without notice.
22.5 We do not guarantee uninterrupted operation of the website and are not liable for temporary or permanent interruptions to its operation.
23. Consequences of termination
23.1 Upon termination of these terms, all obligations arising from the provision of services shall expire.
23.2 The user is not entitled to damages or compensation as a result of the termination of the services.
23.3 The following sections survive termination: 17 (Liability) and 18 (Indemnification).
24. General provisions
24.1 The user's rights under these terms may not be transferred to third parties.
24.2 Any legal remedies available to us are cumulative and non-exclusive.
24.3 We may entrust part of the services or hosting to external entities.
24.4 If any provision is found to be invalid, the remaining provisions shall remain in force to the fullest extent permitted by law.
24.5 Failure to enforce any provision does not constitute a waiver of that right.
24.6 No third party has any rights under these terms.
24.7 These terms apply exclusively between the parties to the agreement: the company BUsinessMAestro (Blaskura) and the customer.
25. Governing law and jurisdiction
25.1 These terms are governed by Polish law and the applicable provisions of European Union law.
25.2 Any disputes arising from this agreement shall be resolved by the competent ordinary court in Warsaw, Poland, in accordance with applicable law.
26. Definitions and interpretation
26.1 References to sections refer to this document as a whole.
26.2 Chapter headings are for guidance only and do not affect legal interpretation.
26.3 Singular forms include the plural and vice versa. References to gender include all identities. The term “person” includes both natural and legal persons.
Contact
Do you have questions, want to share feedback, or simply get in touch with us? We are at your disposal.
✉️ Send us an email:
kontakt@blaskura.pl
(Monday–Friday, 9:00 a.m.–5:00 p.m. CET)
📞 Send an SMS:
+31 6 80 22 72 88
📍 Address:
Sonsbeeksingel 92-2, 6821 AC Arnhem, Netherlands.
💬 Would you prefer to contact us online?
Use our contact form—we usually respond within 24 hours.
📄 Company information
Below you will find our company's legal information:
Company name: BUsinessMAestro
Registration number (KvK): 93826141
VAT number: NL005046367B13